The service provider BUYSINO (corporate information pending verification) is merely an intermediary platform that facilitates the ordering of goods from China for buyers and sellers. It is not involved in the quality of goods, product details, or the accuracy of delivery. If a problem arises from the seller, the Company will assist in coordinating as appropriate, but shall not be liable for any damage whatsoever caused by the seller.

1. A problem may be reported / a claim filed only within 7 days after the goods are delivered. Beyond that period, the Company reserves the right not to accept any claim. Therefore, once the goods arrive, the buyer should inspect them promptly and should record a video while opening the parcel clearly showing the goods, for the buyer's benefit in reporting problems / filing claims with the seller. Details of the problem may be submitted via the menu “Report a Problem” page of the BUYSINO website

2. The review period takes approximately 7-15 business days (excluding Saturdays, Sundays and public holidays), depending on the seller's response, and the Company acts only as a coordinator. All responsibility rests solely with the seller. If the seller refuses the claim or accepts no responsibility, the Company will consider the claim closed and cannot accept any further responsibility towards the buyer, because the Company is merely an intermediary assisting with the ordering of goods and therefore cannot be liable for any damage whatsoever caused by the seller.

3. If the goods must be shipped to a Chinese shop for exchange / return, the buyer shall bear the shipping costs and the risk during the return shipment, and shall arrange the shipment of the goods to the Chinese shop themselves.

• 4. For goods outside the Company's responsibility, if they are lost or damaged, no claim will be accepted in any case.
  • For consignment goods of all types, if they are lost or damaged, the Company reserves the right not to accept responsibility or provide compensation in any case.
  • Goods at risk of breaking easily, such as bottles, glassware, mirrors, ceramics, plastics, marble, cosmetics, or goods containing glass components
    Tiles, glass, acrylic, etc., of all types
  • Furniture-related and woodwork goods, which may be dented, chipped, broken or scratched during transport, including packaging boxes that may be easily dented
    (If the customer wishes to increase protection for such goods, they may choose additional wooden crating or switch to sea freight before paying for the order)
  • Problems relating to product quality
  • Natural problems such as mould, rust, fading, evaporation, melting, etc.
  • Problems arising from shipping delays caused by long holidays, force majeure such as strict customs checkpoints, war, strikes, or damage caused by natural disasters such as storms, floods, earthquakes, etc.
  • Problems where the outer packaging of the goods is damaged or slightly dented, without affecting the use of the goods
  • Copyright-infringing goods: the product itself / box / hang tag / paper label falsely bearing a country-of-origin mark such as MADE IN USA, UK, JAPAN, KOREA, etc., or a national flag
  • Prohibited imports such as drones, drone-related equipment, communication devices of all kinds, medicines, gems and jewellery, currency coins, banknotes, liquid / frozen food, plant varieties, pets, weapons, gas-pressurised products, flammable products of all kinds, SEX TOY products, alcoholic beverages or goods prohibited by law, tobacco products of all types, gambling-related products of all kinds, and tyres of all types

5. The Company reserves the right to amend, change or add to the conditions for reporting problems / claims without prior notice.

6. Once the buyer has agreed to use the BUYSINO platform services, the buyer is deemed to have read, understood and accepted all the conditions.