1. Use of the Platform Service

The buyer uses the services of the service provider BUYSINO (corporate information pending verification) as an intermediary platform that facilitates the ordering of goods from China, both from Chinese online websites and from offline Chinese shops. The Company does not itself source the goods; the sale and purchase transaction constitutes a direct relationship between the buyer and the seller.

2. Platform Service Fees

The buyer agrees to pay the BUYSINO platform service fee under the conditions set by the Company. Such fee is solely a charge for the use of the system and supplementary services, and excludes the price of goods and shipping charges, which are collected at actual cost from the seller or the carrier.

3. Scope of Responsibility

The Company acts solely as an intermediary facilitating buyers and sellers and is not involved in the quality of goods, product details, or the accuracy of delivery.
If a problem with the goods arises from the seller, the Company will assist in coordinating as appropriate, but shall not be liable for any damage caused by the seller.

4. Product Inspection

The Company has no policy of inspecting goods before forwarding them. If the goods received do not match the order, the buyer must report the problem within the specified period so that the Company can coordinate with the seller. Primary responsibility rests with the seller.

5. Reporting Problems / Claims

The buyer may report a problem or file a claim within 7 days after receiving the goods. The Company will only assist in coordinating with the seller. If the seller refuses to accept responsibility, the Company will consider this claim closed. For more details, see “Claim Conditions”.

6. Goods Outside the Company's Responsibility

The Company is not liable for damage to or loss of certain types of goods, such as fragile goods, furniture, woodwork, copyright-infringing goods, goods prohibited by law, consignment goods, or problems caused by natural disasters / force majeure not attributable to the Company. For more details, see “Claim Conditions”.

7. Ordering Service Fees

Fees are calculated according to the buyer's membership tier, such as Platinum, Diamond, King and Emperor, at the rates set by the Company. These are platform fees and are unrelated to the price of goods and shipping charges. For more details, see “Member Benefits”.

8. Warehouse Service Fees

The Company charges for parcel boxes, handling and final-mile delivery at standard rates. These are supplementary platform services for the buyer's convenience.
For more details, contact our support team about warehouse storage conditions and fees.

9. Illegal / Copyright-Infringing Goods

The Company does not support the import of copyright-infringing goods, illegal goods or prohibited goods. If the buyer orders such goods, the Company shall not be liable for any damage arising therefrom.
For more details on product categories, see the “Shipping Rates” menu.

10. Ordering Goods via Links

The Company will coordinate orders only according to the items shown in the seller's link. If the buyer specifies details beyond what the shop displays, the Company shall not be liable if the seller ships goods that do not match those details.

11. International Shipping Time

Shipping of goods will follow the standards set by the Company, subject to the seller and the international carrier.

12. Method of Calculating International Shipping Charges

International shipping charges are calculated in accordance with international standards, based on either volume or weight, whichever shipping rate is higher. The Company acts solely as an intermediary in collecting shipping charges in order to pass them on to the international carrier.

13. Differences in Product Measurement

If the dimensions measured by the Company differ from the buyer's calculation by no more than 3 cm, the Company reserves the right not to refund the difference in international shipping charges.

14. Differences in Product Images

Images from Chinese shops may not match the actual goods. The Company reserves the right not to be liable in such cases.

15. International Consignment Service

The Company may randomly inspect goods in order to prevent the import of prohibited goods. If it is found that the buyer has ordered prohibited goods, the Company shall not be liable for any damage arising from the import of such goods.

16. Additional Charges for Oversized Goods

If the goods exceed the standard in weight / volume, namely more than 500 kg, or exceed 2 CBM or more in size, additional charges such as forklift fees may apply. The Company will seek the buyer's consent in advance.

17. Storage of Goods at Our Warehouse

The buyer may store goods for no more than 7 days. Beyond that period, additional charges will apply. If storage exceeds 30 days, the Company reserves the right to dispose of the goods in order to reclaim the warehouse space, without prior notice, and the Company reserves the right not to refund the value of such goods in all cases.

18. Cancellation of Orders

Once the buyer clicks to confirm the order on the platform, the transaction is deemed complete and cannot be cancelled or changed, because the information has already been forwarded to the seller.

19. Amendment of Terms and Conditions

The Company reserves the right to amend, change or add to the terms and conditions without prior notice.

20. Buyer's Consent

By using the BUYSINO platform services, the buyer is deemed to have read, understood and accepted all the terms and conditions.

• The seller means a shop in China / a seller in China, including Chinese online websites and offline Chinese shops.
• The buyer means a customer who registers as a member with the service provider BUYSINO and uses the BUYSINO platform services to order goods.