Conditions of Lost Goods Insurance

• Lost goods insurance covers only cases where the buyer receives an incomplete shipment due to goods being lost during international transport from China. It does not cover damage to the goods themselves in any case.
• For the online ordering service, the single lump-sum order model (LY, HY) and the order model paid in instalments at actual cost (XLY, XHY) may purchase lost goods insurance under the prescribed conditions.
• The consignment service (ZLY, ZHY) and the service for paying Chinese shops on behalf of customers (XTF) cannot purchase lost goods insurance.
• Where lost goods insurance is purchased

  • • Choose to purchase lost goods insurance at 2% of the goods value

    If the goods are lost during international transport, the Company will compensate 50% of the insured goods value
    (excluding shipping charges and other expenses of all types) with compensation not exceeding USD 300

  • • Choose to purchase lost goods insurance at 3% of the goods value

    If the goods are lost during international transport, the Company will compensate 75% of the insured goods value
    (excluding shipping charges and other expenses of all types) with compensation not exceeding USD 450

  • • Choose to purchase lost goods insurance at 4% of the goods value

    If the goods are lost during international transport, the Company will compensate 100% of the insured goods value
    (excluding shipping charges and other expenses of all types) with compensation not exceeding USD 600
• If lost goods insurance is not purchased, the Company reserves the right not to refund the value of lost goods in any case.

Conditions and Procedures for Claiming Lost Goods

1. Upon receiving the goods, while checking them you should photograph the goods and record a clear video while opening the parcel box, as well as photograph the Chinese shipping tracking number (Tracking Number), and submit the details of the problem via the “Report a Problem” menu on the BUYSINO website.

2. Once staff receive the information, they will coordinate with the relevant parties for a detailed investigation, which may take approximately 7-14 business days.

3. If, after investigation, staff find that the goods were indeed lost during international transport, the Company will compensate in accordance with the lost goods insurance conditions.

Last updated on 5 Sep 2025